• Mexico underground Terms and Conditions

Terms & Conditions

INSURANCE

Personal Diving Insurance is not included in our courses or dive trips. Please ensure you have the correct insurance to cover your diver certification level or for the level of course you will be undertaking, plus trip cancellation insurance and general holiday insurance. If you are unsure of where to obtain the correct diving insurance please talk to our staff prior to making you’re booking or commencing your training. Both Mexico Underground & our Instructors do have professional liability insurance however this is very different to having your own personal insurance cover.

CERTIFICATION

Please ensure you have a copy of your most recent certification card and dive log for the attention of the office staff at booking stage, your instructor at the start of any training or your guide during any dive trip. Failure to show your certification may result in not being able to dive on the trip or take part in the course booked. If you are taking a scuba class with Mexico underground and are unable to meet the agency requirements in the set time frame additional expenses for days of training apply.

LIABILITY RELEASE FORMS

A medical questionnaire is a standard requirement for any level course, please bring any medical conditions to the attention of your instructor and produce a doctor’s medical clearance for diving upon arrival if you are already aware of any illnesses that may prevent you from diving. It my be required for the candidate to obtain written medical clearance prior to diving from a physician. Any delays due to medical related issues are not the responsibility of Mexico Underground or is subsidiaries and no refund in part or full will be issued. You will also require to sign safe diving practice liability for general diving or equipment rental liability forms.

PAYMENT REQUIREMENTS

– 50% Deposit required at time of booking for all courses and trips.

– Remaining balance for courses or day trips are required on arrival prior to course start date or trip.

– Any other fees will be individually specified in your booking receipt.

– Deposits paid are non-refundable.

– Goods orders require full payment in advance.

Goods will beheld for a total of 3 months from payment date and order, if goods are not collected or addressed within that 3 months Pro-Tech have a right to cancel the order or re-sell the goods and any money paid is non-refundable. – Payments are accepted by cash, PAYPAL or direct bank transfer.

– PAYPAL Payments are subject to 3.8% charge.

– Any losses that arise from foreign currency exchange rates during transfers will be addressed in the final invoice.

– No refund or compensation is due payable by Mexico Underground for any unused training, goods or trip.

Client’s who do not complete the training in the set time frame will be required to pay additional daily charge and expenses in order to meet Training agency standards, the additional rates will be published with Mexico Underground Current Price list.
Clients, who do not complete training or trips or collect goods within the specified time for whatsoever reason, cannot be refunded for a portion of the total cost.

CHANGES

www.mexcio-underground.com and its subsidiaries and partners, and dive operators reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any plan without notice when local conditions force such changes.

www.mexico-underground.com and its subsidiaries, hereinafter called ‘MU’ acts only as agent for the person or companies providing accommodation, transport, liveaboard trips or day trips etc. hereafter called ‘Service Providers’ and MU issues all booking documentation on the Service Providers’ terms and conditions.
The customer acknowledges that neither MU, nor its subsidiaries, affiliated companies, staff or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force major” or other events beyond MU’s control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.
MU shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. MU will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact MU or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will MU consider to fully investigate and act on any complaint. MU is held accountable solely to the laws of Mexico. Any contractual laws from countries other than Thailand remain the responsibility of the agent or the client to manage.

WEBSITE CONTENT

The website content is subject to change without notice before the course or during any tour. MU endeavor’s to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted in www.mexico-underground.com are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour/course prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour/course price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering MU cancellation cost.

EQUIPMENT

Any damage to the equipment used by students on courses or day trips during hire under the supervision of instructors or otherwise will result in payment required in proportion of or full payment replacement depending on the extent of the damage.
In making a booking with Mexico Underground you are agreeing to the above terms and conditions.