• FAQs

FAQs – Frequently Asked Questions

We provide transport to and from our dive base each day of diving, getting around here in Tulum is easy with plenty of available taxis and local bus services those journeys back and forth to playa each day. There is several local rental businesses if you would like to hire a car for your trip.

There are several clinics and local Pharmacy here in Tulum making regular over the counter pharmaceuticals easy to obtain. The large Hospital is approx. 40min away in Playa but we do have a hospital in Tulum for emergency assistance. It is wise to ensure you have private medical insurance to cover you during your trip.

The majority of tourist get visa on arrival from 30 days to 6 months. In some cases an electronic visa may be required before you travel. It wise to check with your embassy or your travel agent prior to booking your trip.

We accept all major credit cards via PayPal with a surcharge of 3.8% United states dollars are widely accepted along with Local Mexican peso. Several major banks and currency exchanges are located in the town of Tulum making it easy to withdraw from the ATM or change currency.

We are able to supply leading brands of diving equipment here in Mexico but choose to only carry essential items in stock mostly due to the high import tax on dive kit here in Mexico.

We have a wide selection of technical and cave diving equipment available for rent to our customers. We do not provide equipment rental if your not diving with Mexico Underground.

We work with a number of different places to stay from budget back-packer to five star private villa rentals. If your traveling with family then there is quite a lot of larger hotels in the area, as well as boutiques on the beachfront. Our base is in the center of Tulum as this makes diving the caves very easy as our filling station, equipment store and travel to the caves each day from the area.

We provide snacks and refreshments but at some of the popular Cenote they do sell refreshments and souvenirs, if you would like to purchase these items they generally only accept local currency. It’s advisable to bring a towel, sunscreen and a hat to protect you from the sun. Mosquito repellant may also come in handy in the rainy season.

The Airport in Cancun in a large international airport, you will clear customs and immigration and collect you baggage. There are plenty of Taxi’s waiting to take you to your accommodation, a local bus that will journey you to Tulum runs several times trough the day or you can have us arrange you a collection for approximately 150USD each way. This may seem expensive but it quite a distance to travel from Airport to Tulum around 2 hrs depending on traffic on the highway.

Thousands of visitors travel here each year without any issues but as with all places in the world there are things we should do to avoid such situations, theses include only carry enough cash for what you need, don’t were expensive jewelry, keep valuable item and currency secure in a sfe box in you room. Avoid walking around late at night and while diving at some of the more remote caves its best to leave telephones, wallets and items you will not taking diving at the dive center or the hotel.